21 August 2023

Bank BTPN Adopts Digital Transforma􏰀on through Employee-First HR Technology, Partners with Darwinbox

Jakarta, August 21, 2023 – PT Bank BTPN Tbk (Bank BTPN), one of Indonesia's leading banks, has transformed its Human Capital Management (HCM) processes by partnering with Darwinbox, the acclaimed global HR technology provider.


With this strategic move, the bank reaffirms its commitment to providing valuable opportunities to make a significant impact on the lives of millions of people, solidifying its position as a technological innovator in the financial industry with a truly people-centric approach.


Bank BTPN's leadership—under the guidance of its Head of Human Resources, Mira Fitria, and Head of Information Technology, Jeny Mustopha—took a visionary step to prioritize the productivity and well- being of its 7000+ workforce. The decision to transform the company’s HR system to a cloud-based one with an employee-first HCM partner is a testament to their commitment to digital transformation and to fostering a positive and seamless performance experience for employees that is integrated in the entire employee journey at work.


"We firmly believe that our employees are the driving force behind our success as a leading financial institution. By adopting Darwinbox, we have a vision to create a work environment that focuses on our employees, empowering them to develop, reach their potential, and achieve the best performance in their roles," said Mira Fitria, Head of Human Resources at Bank BTPN.


Jeny Mustopha, Head of Information Technology at Bank BTPN, emphasized the importance of the digital transformation initiative. "In today's dynamic business landscape, technology plays a pivotal role in enhancing operational efficiency and employee engagement. With Darwinbox, we are ushering in a new era of streamlined processes, real-time and consolidated data, and personalized experiences that align with our commitment to driving sustainable growth for our bank."


Darwinbox, with its exceptional track record and innovative approach to HCM, stood out as the perfect partner for Bank BTPN's transformation journey. The platform will enable Bank BTPN to realize its vision by innovating integrated HR processes through digital transformation, from seamless onboarding and performance management to continuous learning and employee sentiment surveys for measuring employee feedback, across talent acquisition and talent management, and employee engagement. Darwinbox has done the same for large workforces from different industries in Indonesia, such as the likes of Mitra Adiperkasa, Gunung Raja Paksi, and Kopi Kenangan.


Jayant Paleti, Co-founder of Darwinbox, expressed his enthusiasm for the collaboration, saying, "The leadership at Bank BTPN knows just what they want in terms of employee experience, and it’s been a wonderful journey bringing that to fruition. We are honored to be the bank’s trusted HCM partner, and together, we are redefining how HR processes contribute to its thriving and agile workforce. With Darwinbox's cutting-edge technology, we are excited to empower Bank BTPN's employees and drive their success to new heights."


Sugianto Rahardja, Indonesia Sales Head at Darwinbox, added, "Bank BTPN's vision to create an employee-centric workplace aligns perfectly with our mission at Darwinbox. And while we ensure a stellar employee experience, opportunities for talent, and efficiency through automation, our world-class security ensures that financial enterprises like Bank BTPN can stay compliant while achieving their goals. Together, our organizations are fostering a culture of growth, and setting new benchmarks for the financial industry."


Darwinbox is globally the #1 rated HCM platform (on Gartner Peer Insights) and is backed by the likes of Microsoft, Salesforce, and Sequoia. The new-age solution serves 850+ enterprises, 2.5 million+ employees across 116+ countries, and has become the fastest and the only Asian HCM player to feature on the Gartner Magic Quadrant in 2021 and 2022. The company’s technology partnership with Microsoft is helping accelerate the development of cutting-edge innovations, including AI in HR.

For further information please contact:


PT Bank BTPN Tbk
Andrie Darusman – Communications & Daya Head
Email: [email protected] or [email protected]


Bank BTPN in brief

PT Bank BTPN Tbk (Bank BTPN) is a foreign exchange bank and is a merger between PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) and PT Bank Sumitomo Mitsui Indonesia (SMBCI) in February 2019. Bank BTPN serves various segments in the banking industry, from retail to corporate customers, including retirees, micro-, small- and medium-sized enterprises (MSME) and productive underprivileged communities; the consuming class segment; and the corporate segment. Bank BTPN provides the services through business units, such as BTPN Sinaya—a business unit for wealth management, BTPN Purna Bakti—a business serving retirees, BTPN Micro Business—a business unit serving microbusinesses, BTPN Business Banking—a business serving small- and medium-sized enterprises, Jenius—a digital banking platform serving the consuming class segment, and the corporate business unit, which serves national, multinational, and Japanese companies. Bank BTPN also has a subsidiary, namely PT Bank BTPN Syariah Tbk, which focuses on serving productive underprivileged customers. Bank BTPN also regularly provides training sessions and information for customers through the Daya Program—a sustainable and measurable empowerment program—to improve customers’ capacity so they can grow and have a chance to live better.