Event : Bank BTPN

14 October 2022

Bank BTPN Receives Best Contact Center Indonesia Awards 2022

PT Bank BTPN Tbk (“Bank BTPN”) has obtained the top 10 position in the Best Contact Center Indonesia Award, which was organized by the Indonesia Contact Center Association (ICCA).


Awards were presented to companies for their best contact center services at the national level. The event is also recognized by the international organization Contact Center Association of Asia Pacific (CC-APAC).


Bank BTPN won three Platinum awards, three Gold awards, three Silver awards, and five Bronze awards. The 14 awards took Bank BTPN to the top 10 positions.


List of Bank BTPN Awardees at the Best Contact Center Indonesia 2022:

8th Runner-up the Best Contact Center Indonesia 2022

Platinum Winners:

  1. The Best Contact Center Operations (Adiati & Syahdad Perkasa)
  2. The Best Agent Digital Email (Ulfia Mamnuha Kamalika)
  3. The Best Team Leader Customer Service (Dwi Hendra Tri Hastuti)

Gold Winners:

  1. The Best Customer Experience (Ridwan Nugraha & BS Wahyuni)
  2. The Best Employee Engagement (Albin Satria Hendrata & Afifatuz Zakiyah Allabibah)
  3. The Best People Development (Albin Satria Hendrata & M. Fadhli Rahmadian)

Silver Winners:

  1. The Best Digital Media (Claudia Von Nasution & David Mario Hutabarat)
  2. The Best Quality Assurance (Elta Fitrianingsih)
  3. The Best Customer Service (Nur Fitri Khoirunissa)

Bronze Winners:

  1. The Best Technology Innovation (Feby Ferinda & Djoei Ko Wan)
  2. Best of The Best Agent Digital Email  (Eno Febri Nugraheni)
  3. The Best Quality Assurance (Novine Lana Dominica S.)
  4. The Best Trainer (Agung Bastian)
  5. The Best Quality Team (Dinka Pratiwi & Hafifah)

Thank you for the hard work of the entire team and customers’ trust in Bank BTPN. Bank BTPN will continue to innovate to provide the best services for customers throughout Indonesia and the world.

For further information please contact:

PT Bank BTPN Tbk
Andrie Darusman – Daya & Corporate Communications Head
Telp: 021-30026200
Email: [email protected] or [email protected]