Bank BTPN Whistleblowing System

In an effort to improve the effectiveness of Anti-Fraud Strategy and Good Corporate Governance, as well as maintaining the trust and reputation of the company for all stakeholders (employees, customers, partners, etc), Bank BTPN provides a communication tool for both internal and external parties to report violation or fraudulent acts done by Bank BTPN internal employees through the whistleblowing system.


Bank BTPN guarantees confidentiality of the identity of the whistleblower in order to allow them to feel secure while filing the alleged wrongdoings.


Reports submitted must be related to fraud or violation of laws, code of conduct, and conflict of interests.


Whistleblowers must provide their identity, including name (anonymous allowed), and active phone number/email.


Reports must at least explain :

- What happened (what)

- Time and date of the incident (when)

- Branch/Place of the incident (where)

- The parties involved (who)

- How did it happen (how)

- Chronology of events

- Evidence of reported events (if any)

- Value of potential losses (if any)


Submit your WBS report through :

  • Mail

Anti Fraud Management

Menara BTPN, lantai 35 Jl. Dr. Ide Anak Agung Gde Agung Kav. 5.5-5.6

CBD Mega Kuningan Jakarta Selatan 12950.



Thank you for your concern and trust in us.

Our Path

1958 1958

The Bank was established in bandung, West java, under the name of Bank Pegawai Pensiunan Militer (Bapemil), serving military veterans. 

1960 1960

License as commercial bank obtained.

1986 1986

Changed its name into Bank Tabungan Pensiunan Nasional (BTPN).

2008 2008

TPG Nusantara S.a.r.l., a subsidiary of US global private equity, TPG Capital, acquired BTPN majority share (71.6%) through a public listing in the Indonesian Stock Exchange. BTPN became a publicly listed company and was an IDR 13.7 trillion bank in assets.

2009 2009

BTPN launched BTPN Mitra Usaha Rakyat to serve micro entrepreneurs in 539 branches. BTPN Mitra Usaha Rakyat recorded IDR 2.3 trillion credit improvement. BTPN released its first long-term obligation in Indonesian Rupiah, rated as A+ (National Scale Rating) by Fitch Ratings. Earned a long-term loan facility in Indonesian Rupiah from International Finance Corporation, a subsidiary of World Bank.

2010 2010

BTPN ranked as the 10th biggest bank in market capitalization, 5th bank with most office branches, and 6th bank with most employees. BTPN managed to launch two long-term obligations with a total of IDR 2.4 trillion and solved the rights issue of IDR 1.3 trillion in December.


BTPN launched Daya, a continuous mass market empowerment program as an integral part on BTPN business activity. In funding business, BTPN introduced BTPN Sinaya which is integrated with Daya initiative. In the same year, BTPN finished the trial period of Sharia Community Banking (BTPN Syariah – Tunas Usaha Rakyat). BTPN made new partnership with ATM Prima to expand its ATM services. Now, BTPN has more than 57.331 ATMs connected to ATM Prima and ATM Bersama network all over Indonesia.


BTPN’s Sharia Community Banking (BTPN Syariah – Tunas Usaha Rakyat) grew significantly. By the end of the year, BTPN Syariah – Tunas Usaha Rakyat served 28.927 community centers in Banten, West Java, and East Java and empowered 444.000 customers in those community centers.

BTPN finished the trial period of a new mobile banking service, BTPN Wow! This program was launched in 2013.


BTPN Syariah – Tunas Usaha Rakyat made a breakthrough improvement; funding more than IDR 1.4 trillion and contributed 3% of Banks’s total credit. The Sharia Unit Network involved 69.500 Centers all over Indonesia, empowering 931.500 rural customers. BTPN took over Bank Sahabat to be conversed as sharia bank before BTPN separate its sharia unit to a new entity in 2014.

Sumitomo Mitsui Banking Corporation (SMBC) from Japan own 24.3% of BTPN’s shares from TPG Nusantara S.à r.l and other shareholders through share purchase transaction.

2014 2014

Sumitomo Mitsui Banking Corporation (SMBC) from Japan increased their number of shares and became main shareholder with 40% shares. SMBC is the second biggest bank in Japan based on their market value with USD1.3 trillion of asset. This takeover put BTPN in a firm position. Not only having a strong shareholder, BTPN, through SMBC, now has the funding access to regional and international money markets, if needed.


BTPN officially launched BTPN Wow!, a mobile digital platform. With a simple mobile phone, the customers are now able to open a bank account with simplified verification process. They can also enjoy various banking transactions such as deposit, withdrawal, transfer, bill payment, apply micro credit, and buy micro assurance product. This innovation aims to support the customers to do banking transactions via mobile phone, as if the bank is in their hands. Through the Agents (branchless banking), BTPN can now extend their financial services reach to serve remote citizens.

BTPN Wow! is the implementation of the Laku Pandai innovation, initiated by OJK.


BTPN launched Jenius, a mobile application designed and developed to serve the customers in managing their life finance in an easier, smarter, and safer way via their Android and iOS-based smartphone. Recent research shows that digital savvy community needs an easier, smarter, and safer banking services via their smartphone. BTPN, with its vision of making a difference in the lives of millions of Indonesian citizens, fulfills that need with Jenius.


PT Bank BTPN Tbk (Bank BTPN) officially commences its operation as a new bank as a result from the merger between PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) and PT Bank Sumitomo Mitsui Indonesia (SMBCI). Bank BTPN will become a universal bank that serves a full spectrum of Indonesia’s customer segments, from the mass market (retail) to corporate.