Event : Bank BTPN

20 June 2023

Jenius from Bank BTPN Receives 2023, 20th Infobank-MRI Banking Service Excellent Awards

Jenius from PT Bank BTPN Tbk (“Bank BTPN”) received the “20th Infobank-MRI Banking Service Excellent 2023” awards from Infobank Magazine.


The awards are dedicated to the banks with the best service based on customer experience in 2022. The assessment was determined from the results of a study by the Biro Riset Infobank (BiRI) partnered with Marketing Research Indonesia (MRI).


Bank BTPN Operational Director Merisa Darwis with Bank BTPN Digital Banking Service & Quality Lead Meigi Melissa received a number of awards for Jenius which were given by Deputy Editor in Chief Infobank Magazine Karnoto Mohamad on Tuesday (20/06) at the Shangri-La Hotel, Jakarta.


Jenius from Bank BTPN received eight award categories as follows:


  1. The Pioneer of Digital Banking in Indonesia (Special Rank)

  2. The 2nd Best in Service Excellence

  3. The 1st Best Bank with Digital

  4. The 1st Best Call Center

  5. The 1st Best Email

  6. The 2nd Best Mobile Banking

  7. The 2nd Best Chatbot

  8. The 2nd Best Live Chat


The awards are one of the manifestations of Bank BTPN's commitment to providing the best and leading banking services with the support of digital technology to support the financial needs and goals of all our customers.

For further information please contact:

PT Bank BTPN Tbk
Andrie Darusman – Daya & Corporate Communications Head
Telp: 021-30026200
Email: [email protected] or [email protected]