20 February 2023

Bank BTPN Ensures Customers’ Data, Money Safety After Fire in Yogyakarta Office

Jakarta, February 20, 2023 – PT Bank BTPN Tbk (Bank BTPN) ensures that customers’ data and money are safe with the bank after one of Bank BTPN’s Yogyakarta branch offices in Wirogunan, Mergangsan, was caught on fire.


The incident took place on Sunday, February 19, 2023, around 3.15 pm. Fire fighters managed to extinguish the fire by 4.35 pm.


“We would like to thank everyone who helped put out the fire during the incident,” Communications & Daya Head Andrie Darusman said in Jakarta today.


For time being, Bank BTPN has transferred all services in the branch office to another office in Kotagede on Jl. Gedong Kuning No. 53B, and advised customers to reach BTPN Care at 1500300 should they have further questions.


Bank BTPN estimates that damages caused by the fire reach no more than Rp5 billion, according to Andrie.


“Customers’ money, collaterals, and data in our server are in a safe place. We continue to coordinate with internal and external stakeholders to ensure that we maintain our level of services to customers,” said Andrie.


“Also, we maintain our communications and coordination with the police to make sure investigations run well and we find the cause of the fire,” he added.

For further information please contact:


PT Bank BTPN Tbk
Andrie Darusman – Communications & Daya Head
Email: [email protected] or [email protected]


Bank BTPN in brief

PT Bank BTPN Tbk (Bank BTPN) is a foreign exchange bank and is a merger between PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) and PT Bank Sumitomo Mitsui Indonesia (SMBCI) in February 2019. Bank BTPN serves various segments in the banking industry, from retail to corporate customers, including retirees, micro-, small- and medium-sized enterprises (MSME) and productive underprivileged communities; the consuming class segment; and the corporate segment. Bank BTPN provides the services through business units, such as BTPN Sinaya—a business unit for wealth management, BTPN Purna Bakti—a business serving retirees, BTPN Micro Business—a business unit serving microbusinesses, BTPN Business Banking—a business serving small- and medium-sized enterprises, Jenius—a digital banking platform serving the consuming class segment, and the corporate business unit, which serves national, multinational, and Japanese companies. Bank BTPN also has a subsidiary, namely PT Bank BTPN Syariah Tbk, which focuses on serving productive underprivileged customers. Bank BTPN also regularly provides training sessions and information for customers through the Daya Program—a sustainable and measurable empowerment program—to improve customers’ capacity so they can grow and have a chance to live better.