Jakarta, 21 February 2017 – With its vision to change the lives of millions of Indonesians, PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) believes that people from all walks of life have a desire to achieve more meaningful life. Through its business units, BTPN provides financial access, information and training for all its customers to enhance their life capacities.
BTPN’s consistency has paid off. By the end of December 2016, loan has grown by 8% (year-on-year/yoy) from Rp 58.6 trillion at the end of December 2015 to Rp 63.2 trillion. This growth in lending remains offset by the application of prudential banking principles as reflected by a non-performing loan (NPL) ratio of just 0.79%.
The loan growth is partially supported by loan to the small and medium enterprise (SME) segment which amounted to Rp 9.3 trillion, up 35% (yoy) from the figure in the same period the previous year of Rp 6.9 trillion. Another supporting factor is financing through BTPN Syariah which increase by 36% (yoy) from Rp 3.7 trillion to Rp 5 trillion at the end of December 2016. “Our success in maintaining a good performance over 2016 is part of BTPN’s strategy to combine its business and social mission in our products and services, as well as in its everyday activities,” said President Director of BTPN Jerry Ng.
Through the Daya Program, a training and guidance program that is sustainable and measured, BTPN opens up opportunities for all customers to grow sustainably. From January to December 2016, BTPN has organized 225,589 Daya training activities attended by 1,322,997 customers. “We are also developing the Daya Digital Program to make our customer mentoring activities more extensive and effective. We believes that digital innovations will support our vision to become the country’s best mass market bank, while improving the lives of millions of Indonesians,” Jerry added.
At present, BTPN has two unique digital banking platforms for two different segments. The first is BTPN Wow! for the below-consuming-class segment comprised of farmers, fishermen, labors, informal workers and micro traders. The second is the Jenius platform, which was launched to the public in August 2016 and is intended for the consuming-class segment.
BTPN Wow! offers easy access to banking services by means of GSM-based mobile phones and is backed by a network of agents to extend the bank’s reach to people in the remote areas. BTPN Wow! was launched in March 2015 and by the end of December 2016, it already boasts 2.9 million customers and more than 171,000 agents.
“Thanks to our innovative BTPN Wow!, we become the only Indonesian company that made it onto the Fortune Change the World list. This list includes 50 companies around the world that are adjudged to contribute in solving social problems while remaining profitable,” said Jerry.
Meanwhile, Jenius is a digital banking innovation for the consuming-class segment which is associated with technologically-savvy urban dwellers. Jenius is a savings account, not electronic money, which comes with a Visa debit card. It can be used for retail transactions worldwide, and is connected to the national banking network.
“This financial application changes the way people bank to a significant way, introducing features. These include $Cashtag which turns the name of a customer into an account number, Send It which is a feature for transferring money to bank accounts, mobile phone numbers or email addresses, Pay Me for sending money requests, Split Bill for splitting bills with friends or family members, as well as Dream Saver for helping to make your dreams come true through automatic daily savings,” Jerry enthused.
To develop the digital services, from January to December 2016, BTPN has allocated Rp 611 billion of funds for investments. This figure represents a 232% rise compared to the corresponding investment value in the same period the previous year of Rp 184 billion. “This spending on technology of course places additional operating costs, but we are extremely optimistic that this investment will have a positive and substantial impact on the company in the years ahead,” Jerry continued.
With the numerous breakthroughs, BTPN gains more trust from people. Total funding increases by 12% (yoy) from Rp 65.6 trillion at the end of December 2015 to Rp 73.3 trillion at the end of December 2016. Of this amount, third party funds (DPK) accounts for Rp 66.2 trillion, up 10% from the previous year’s figure of Rp 60.3 trillion, while bilateral loans and bonds contributes Rp 7 trillion.
Along with these various achievements, BTPN also posts a 13% rise in assets from Rp 81 trillion at the end of December 2015 to Rp 91.4 trillion at the end of December 2016. The bank’s capital adequacy ratio/CAR, meanwhile, is maintained at 25%. Furthermore, net profit after tax (NPAT) goes up 3% (yoy) to Rp 1.75 trillion. “If we disregard the more than Rp 600 billion worth of new investment, our actual profit is above Rp 2 trillion. With this in mind, we are optimistic that BTPN will continue to improve its performance going into the future despite the ongoing challenging economic situation in 2017,” said Jerry in conclusion.