JAKARTA, 27 April 2017 – In the first quarter of 2017, PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) manages to record an improved performance. This improvement is a result of the company's efforts to expand its services to the public through various innovations and breakthroughs.
Over the course of the first quarter of 2017, loan has grown by 10% (year-on-year/yoy) from Rp 59.27 trillion to Rp 64.99 trillion by the end of March 2017. The growth in lending remains offset by the application of prudent banking principles, as reflected by a low non-performing loan (NPL) ratio of 0.8%.
The loan growth is partially sustained by an increase in loan to the small and medium enterprise (SME) segment to Rp 10.04 trillion, up 37% from the figure for the same period last year of Rp 7.35 trillion. Loan growth is also driven by financing through BTPN Syariah which climbed by 32% (yoy) from Rp 3.89 trillion to Rp 5.12 trillion by the end of March 2017.
“At BTPN, we remain confident that innovation is one of the keys to sustainable growth. If we were to stop innovating, it would be really hard to win the hearts of the public,” said President Director of BTPN Jerry Ng on Thursday (27/4).
Boosted by its overall positive performance, BTPN has grown in the value of its assets. By the end of March 2017, BTPN has Rp 92.9 trillion in assets, an 11% leap from its position exactly a year earlier of Rp 83.6 trillion. Meanwhile, the bank’s capital adequacy ratio (CAR) is maintained at 23.9%.
Integral to all of these achievements is the empowerment program provided by BTPN to all its customers called the Daya Program. Daya is a training and guidance program, offered on a sustainable and measured basis, which focuses on health and welfare, as well as the practical training of entrepreneurial skills.
Beneficiaries of the Daya Program are BTPN customers including pensioners, micro, small and medium enterprise (MSME) entrepreneurs, along with productive poor communities. During the first quarter of 2017, BTPN successfully held 26,422 Daya training activities, with the number of participating customers totaling 173,080.
“We are also developing the Daya Program digitally so that its customer facilitation activities become more extensive and effective, thereby also enabling a greater number of customers to enjoy this empowerment program. This is consistent with our major goal of becoming the best digital bank in the country,” Jerry enthused.
At present, BTPN has two unique digital banking platforms for two distinctive segments. The first of these is BTPN Wow! which is aimed at the below-consuming-class segment comprised of farmers, fishermen, informal workers and micro-traders. The second is the Jenius platform, introduced to the public in August 2016, which is intended for the consuming-class segment.
BTPN Wow! offers easy access to banking services through GSM mobile phones and is supported by a network of agents who reach people in all corners of the vast archipelago of Indonesia. From its launch in March 2015 to March 2017, BTPN Wow! already boasts as many as 3.43 million customers served by more than 178,000 thousand agents.
“BTPN Wow! is transforming the way customers access banking services while also changing the way our bank operates internally. This product, which forms part of the branchless banking program (Layanan Keuangan Tanpa Kantor dalam Rangka Keuangan Inklusif, or Laku Pandai) initiated by the Indonesia Financial Services Authority (OJK), has not only successfully opened up financial access, but has also boosted efficiency,” Jerry explained.
Jenius, on the other hand, is a digital banking innovation for the consuming class segment which is synonymous with an urban and technologically savvy society. Jenius is a savings account, as opposed to electronic money, which comes with a Visa debit card, linked to the national banking network, which can be used to perform transactions worldwide.
To continue refining and improving the various innovations devised by BTPN, the first three months of 2017 saw the company make Rp 207 billion worth of investments. This figure represents a 157% increase over the value of its investments in the same period last year of Rp 80 billion.
“Over the past four years, we have consistently allocated a portion of our operating costs to the development of digital-based customer service platforms. We are optimistic that these investments will have a significant and positive effect on the company in the future,” Jerry continued.
The remarkably innovative products and services created by BTPN have led to growing public trust in the bank. Total funding as of the end of March 2017 stands at Rp 74.26 trillion, up 11% from Rp 67 trillion at the end of March 2016. Third party funds (TPF) contributes Rp 68.91 trillion to this amount, an increase of 12% from Rp 61.71 trillion in the same period last year. Meanwhile, funding from bonds and bilateral loans amounts to Rp 5.35 trillion, up 1% (yoy).
All of these accomplishments means that net profit after tax (NPAT) rose by 11% (yoy) from Rp 429 billion at the end of the first quarter of 2016 to Rp 478 billion by the end of March 2017. “However, if the new investments worth Rp 207 billion are disregarded, our actual profit stood at Rp 631 billion which represents growth of 29%,” said Jerry in conclusion.