Consistency in Promoting Empowerment and Innovation Prompts 8% Growth in BTPN’s Lending over First Half of 2017
JAKARTA, 25 July 2017 – PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) managed to record a positive performance over the first half of 2017. The bank’s performance growth is reflected in its loan disbursements which enjoyed substantial growth of 8% (year-on-year/yoy) from Rp 61.6 trillion at the end of June 2016 to Rp 66.3 trillion at the end of June 2017.
This lending growth remained balanced by the continuing application of prudential principles. This is seen in the non-performing loan/NPL ratio of just 0.9%. Sustained by this positive performance, BTPN's assets grew by 12% from the same period last year, from Rp 86.7 trillion to Rp 97 trillion. Meanwhile, the bank's capital adequacy ratio (CAR) was maintained at 24%.
“We are really grateful for these achievements which partly stem from our consistency in promoting empowerment, as well as our undertaking of numerous transformations and devising various innovations to improve our service to our customers,” said Jerry Ng, President Director of BTPN, on Tuesday (25/7).
Through its empowerment program known as Daya, BTPN provides ongoing and measurable training and assistance to improve the capacities of its customers. The beneficiaries of the Daya Program are BTPN customers including pensioners, micro, small and medium enterprise (UMKM) entrepreneurs, and productive poor communities. Over the first half of 2017, BTPN organized 57,538 Daya training activities which attracted as many as 315,813 customers.
“We continue to develop the Daya Program to ensure it remains consistent with the needs of our customers. We are currently elaborating on the Daya Digital Program to create broader and more effective facilitation activities. This new innovation is in line with our overarching plan to become the best digital bank in the country,” Jerry added.
BTPN currently has two digital banking platforms for two distinct segments. Firstly, BTPN Wow! which is intended for the lower middle class segment of society which has not previously had access to banking services. Secondly, the Jenius platform for the consuming class segment which was introduced to the public in August 2016.
BTPN Wow! is a banking service aimed at the mass market which utilizes mobile phone technology and is supported by a widespread network of agents who act as an extension of the bank in expanding the reach of its services to customers all across Indonesia. From its launch in March 2015 to the end of June 2017, BTPN Wow! acquired 3.86 million customers served by more than 190,300 agents.
Meanwhile, Jenius is a digital banking innovation for the consuming class segment which is synonymous with an urban and technologically savvy society. As a pioneer in the banking digitization process, Jenius represents a revolution in banking. Through Jenius, people can open a bank account without having to visit a branch and are also able to enjoy various other banking services through the application
“Thanks to digital innovations, the number of our customer service points has increased significantly over a very short period of time. We believe that digitization not only adds alternative channels for a bank in serving its customers, but will also change the competitive map of the industry,” Jerry explained.
To continue improving these innovations, the company invested Rp 427 billion over the first six months of 2017. This figure represents a 119% increase compared to the investment value in the same period last year of Rp 195 billion.
“If calculated over the last three years, we have invested more than Rp 1.2 trillion to develop digital platforms. We are optimistic that this investment will have a significant impact on the company in the future,” said Jerry.
Through the numerous innovations put into place, public confidence in BTPN has continued to rise. Total funding appreciated by 13% (yoy) from Rp 69.6 trillion at the end of June 2016 to Rp 78.5 trillion at the end of June 2017. Of this amount, third party funds (DPK) contributed Rp 69.4 trillion, up 6% from the corresponding figure in the same period last year of Rp 65.3 trillion. Meanwhile, bilateral loans and bonds contributed Rp 9 trillion, an increase of 113% (yoy).
Thanks to this impressive set of achievements, net profit after tax (NPAT) amounted to Rp 935 billion, up 2% from the same period last year when it stood at Rp 918 billion. "If all the new investment is not taken into account, our profit would actually be Rp 1.25 trillion, a substantial rise of 18%," said Jerry in conclusion.