The TBCCI Award is an initiative to develop the contact center service industry in Indonesia, especially to increase employee participation in developing skills, creativity and performance.

⁣⁣This competition is not only followed by the banking sector, but also for other sectors, such as Fin-tech, Start-up, Insurance, Government. The judging is carried out by 90 vote lock juries consisting of contact center practitioners and ICCA administrators

Bank BTPN participated in 7 individual categories and 2 corporate categories and won:

- Top 10 The Best Contact Center Indonesia 2020

- The Best Operations Contact Center Platinum Medal

- The Best Employee Engagement Gold Medal

- 2 Platinum Medals, 1 Gold Medal, 4 Silver Medals and 1 Bronze Medal (Individual Category)

We will always strive to provide the best service for our customers to build a more meaningful life together. #LebihBerarti

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