Bank BTPN Adopts Digital Transformaon through Employee-First HR Technology, Partners with Darwinbox
Jakarta, August 21, 2023 – PT Bank BTPN Tbk (Bank BTPN), one of Indonesia's leading banks, has transformed its Human Capital Management (HCM) processes by partnering with Darwinbox, the acclaimed global HR technology provider.
With this strategic move, the bank reaffirms its commitment to providing valuable opportunities to make a signiﬁcant impact on the lives of millions of people, solidifying its position as a technological innovator in the ﬁnancial industry with a truly people-centric approach.
Bank BTPN's leadership—under the guidance of its Head of Human Resources, Mira Fitria, and Head of Information Technology, Jeny Mustopha—took a visionary step to prioritize the productivity and well- being of its 7000+ workforce. The decision to transform the company’s HR system to a cloud-based one with an employee-ﬁrst HCM partner is a testament to their commitment to digital transformation and to fostering a positive and seamless performance experience for employees that is integrated in the entire employee journey at work.
"We ﬁrmly believe that our employees are the driving force behind our success as a leading ﬁnancial institution. By adopting Darwinbox, we have a vision to create a work environment that focuses on our employees, empowering them to develop, reach their potential, and achieve the best performance in their roles," said Mira Fitria, Head of Human Resources at Bank BTPN.
Jeny Mustopha, Head of Information Technology at Bank BTPN, emphasized the importance of the digital transformation initiative. "In today's dynamic business landscape, technology plays a pivotal role in enhancing operational efficiency and employee engagement. With Darwinbox, we are ushering in a new era of streamlined processes, real-time and consolidated data, and personalized experiences that align with our commitment to driving sustainable growth for our bank."
Darwinbox, with its exceptional track record and innovative approach to HCM, stood out as the perfect partner for Bank BTPN's transformation journey. The platform will enable Bank BTPN to realize its vision by innovating integrated HR processes through digital transformation, from seamless onboarding and performance management to continuous learning and employee sentiment surveys for measuring employee feedback, across talent acquisition and talent management, and employee engagement. Darwinbox has done the same for large workforces from different industries in Indonesia, such as the likes of Mitra Adiperkasa, Gunung Raja Paksi, and Kopi Kenangan.
Jayant Paleti, Co-founder of Darwinbox, expressed his enthusiasm for the collaboration, saying, "The leadership at Bank BTPN knows just what they want in terms of employee experience, and it’s been a wonderful journey bringing that to fruition. We are honored to be the bank’s trusted HCM partner, and together, we are redeﬁning how HR processes contribute to its thriving and agile workforce. With Darwinbox's cutting-edge technology, we are excited to empower Bank BTPN's employees and drive their success to new heights."
Sugianto Rahardja, Indonesia Sales Head at Darwinbox, added, "Bank BTPN's vision to create an employee-centric workplace aligns perfectly with our mission at Darwinbox. And while we ensure a stellar employee experience, opportunities for talent, and efficiency through automation, our world-class security ensures that ﬁnancial enterprises like Bank BTPN can stay compliant while achieving their goals. Together, our organizations are fostering a culture of growth, and setting new benchmarks for the ﬁnancial industry."
Darwinbox is globally the #1 rated HCM platform (on Gartner Peer Insights) and is backed by the likes of Microsoft, Salesforce, and Sequoia. The new-age solution serves 850+ enterprises, 2.5 million+ employees across 116+ countries, and has become the fastest and the only Asian HCM player to feature on the Gartner Magic Quadrant in 2021 and 2022. The company’s technology partnership with Microsoft is helping accelerate the development of cutting-edge innovations, including AI in HR.